1. What makes JK House of Grace unique and different from other assisted living homes?
​          - RN on duty/on call 24/7 and trained staff
​          - One level facility in safe neighborhood

​          - A clean and well maintained facility

​          - A facility that looks and feels like a place you could call home

​          - Residents can decorate their private room

​          - A pet friendly community

​          - An outdoor patio

​          - Safety features such as handrails, grab bars, alarmed doors, fire extinguishers, monitored fire alarm and ​               sprinkler system

​          - Large egress windows

​          - Surveillance Cameras

​          - Standby electric generator


2.  Do you have rooms available?

​          - Please call (301) 792-1144 to see what rooms, private or semi-private, are available.


3.  What level of care are you able to provide?

​          - We are licensed for Level III (3) care which is the highest level of care.  We accept residents with level ​                I, II and III.


4.  Do you accept residents who are suffering from Dementia, Alzheimers and need help with memory care?  ​          - Yes. We are licensed to provide care for up to level III with residents suffering from Dementia,
​         Alzheimers and those needing memory care.


5.  Do you have locked units for residents with behavioral issues? 
​          - No. As an assisted living facility, we are not allowed to lock the residents in a locked unit. 


6.  What are your fees?
​          - The fees are based on the level of care needed by the resident.  


7.  How do you determine the “level of care” for a resident?
​          - Based on information provided by a doctor and an assessment performed by the RN guided by the State
​             of Maryland COMAR, a level of care is established for the resident.    


8.  How often do your fees increase?
​          - Our fees usually increase annually.  We try to keep any increases to a minimum but due to the rising cost
​             of living increases and continuing minimum wage increases there is an annual increase.  In some case
​             within the year, if the physical condition of the resident changes dramatically, there might be cause to
​             increase the fees at that time following a new assessment on the resident.  


9.  What is included in your fees? 
​          - The following items are included in the service fee:
​          ​          ~ A private or semi-private room which includes a closet, bed, bedside table and
​          ​             lamp, chair, dresser, bath linens and bed linens; small locked storage bins for personal items.  
​          ​          ~ A dietician created a meal plan which include three meals a day and additional snacks with
​          ​             beverages. We accommodate special dietary needs;
​          ​          ~ All ADLs which include personal care services, assistance with eating, personal hygiene,
​          ​             transferring, toileting, grooming and dressing;

​          ​          ~ Nail filing and manicure, foot soaking and foot massage.
​          ​          ~ Personal care items such as toothbrush, toothpaste, shaving cream, lotions, powders, comb,
​          ​             tissues, shampoo, deodorants.
​          ​          ~ Daily housekeeping services;  
​          ​          ~ Daily and as needed machine washable laundry (spots and stains are not treated).
​          ​          ~ Arrangements made for health care, social services, social activities;
​          ​          ~ The administration of medications and/or reminders or physical assistance to residents who can
​          ​             self-administer medications.
​          ​          ~ Assist in making arrangements for residents who wish to attend a Daycare program. 


10.  Do you arrange for onsite visits from health providers and professionals? 
​          - Yes.  We arrange for the following additional services to be done at our facilities through health
​             insurance or at the resident’s expense:
​          ​          ~ In home Health Services (x-ray; blood work, Doppler, podiatry, dental, hearing, lab work,
​          ​             physical/occupational therapy) 
​          ​          ~ In home Doctor visits and other professional medical care.
​          ​          ~ In home hairdresser, barber
​          ​          ~ Escort and assistance to appointments.
​          ​          ~ Over the counter/prescription medications
​          ​          ~ Medical/nursing supplies used by resident.
​          ​          ~ Transportation


11.  Can a resident attend Daycare or Social activities?
​          - Yes.  If the resident is capable of attending outside events, we will help in arranging attendance these
​             services at the resident’s expense.  


12.  Is there a difference in price for private and semi-private? 
​          - Private rooms are slightly higher than the semi-private rooms.  The care fee is based on the level of care,
​             not on the room.


13.  Are your current residents alert and orientated to their surroundings? 
​          - As we accept all levels of care, some of our residents are alert and orientated and other residents are
​             dependent of total care. 


14.  Do you provide activities inside and outside of the home?
​          - Yes, activities are scheduled throughout the day that our residents participate in including, games,
​             puzzles, crafts, music, TV, etc. and we do frequently, weather permitting, take the resident outside to
​             our porch area for picnics or to the other facilities.  Residents able to walk are sometimes taken for
​             outings around the community. We invite you to see pictures of our activities on our Facebook page at: 
​             JK House of Grace, Assisted Living Homes.


15.  What is your staff to resident ratio? 
​          - Our staff to resident ratio is 1:4 daytime and 1:8 nighttime.  


16.  Do you have awake staff at night? 

​          - Yes.  We have 24/7 caregivers.  We do not have live-in staff.  Our caregivers work shifts and our night
​             shift checks on residents continuously through the night without disturbing the resident’s sleep or
​             comfort unless for re-positioning or for tending to the incontinent needs of the resident.


17.  Do you have cable TV’s in the rooms? 

​          - We are happy to provide standard local TV channels in any room for our residents.  There is no
​             additional charge for this service.  


18.  Are there phones in the resident rooms? 

​          - Our residents can use the cordless house phone free of charge.  If a resident/resident family wants a
​             separate line the resident/family can arrange with the phone company to install a phone at an additional
​             charge, or the resident/resident family can have a personal cellular phone.


19.  Do you take respite care? 
​          - Yes.  We can provide respite care for stays of three days up to two months.


20.  Do accept residents through the Arc Montgomery County program? 
​          - Yes.  We are a consortium member with the Arc program and the respite approved hours can be used at
​             our facility.


21.  Can you provide Hospice/Palliative Services to your residents? 
​          - Yes. We work with numerous Hospice/Palliative Agencies in providing this service to our residents. 


22.  What Social Media do you use? 
​          - We have a Facebook Page, Twitter, Instagram.  We post activities in these medias. 


23.  What kind of experience and training does your caregiver staff possess? 
​          - Our staff is trained to recognize and respect the whole person.  All caregivers are qualified to work with
​             the elderly and are certified in CPR and First Aid.  Many of our caregivers are certified CNAs (Certified
​             Nursing Assistants) and most caregivers are certified MT (Medication Technicians). All caregivers are
​             given ongoing training in Cognitive Impairment & Mental Illness, Infection Control, Basic Food Safely,
​             Fire & Life Safety, Emergency Disaster Plans, Health & Psycho-social needs, Resident Rights, etc. 
 
24.  Are you willing to provide references? 
​          - Yes. A list of current and former clients will be given upon request.


25.  Do you take Long-Term Care Insurance? 
​          - Yes.  Assistance is given in submitting documentation to LTC Company for the resident.


26.  Do you take Medicaid Waiver or State Subsidy? 
​          - No.  We are a private pay facility.


27.  How do families who live out of state, connect to their loved one?   
​          - Families can communicate with their loved one through the use of video calls through the following
​             apps:  WhatsApp, Skype, Viber, LINE, Tango, imo, Facebook Messenger, etc. or through iPhone
​             FaceTime.  
      
28.  Are pets allowed in the facilities?  Yes.  Families can bring their pets for visits as long as the pets are friendly to strangers.


​29. Do you do a background check to your employees?
​          - Yes, prior to employment all employees undergo screenings and background checks. 


30. I have more questions. Who can I contact?

​          - You can contact us at (301) 792-1144, click on the contact us tab above, or send us an email at

​             JKHOG@JKHouseofGrace.com